Quick Reference
Cancellation fees and payouts depend on the notice window, the booking terms, and whether an emergency exception applies. Koydo reviews support requests where the standard rule would create an unfair result.
Plain-language summary
1. Household Cancellation Windows and Fees
More than 24 hours before booking start: No cancellation fee. Full refund of any amount already captured. Sitter receives no protected payout for this cancellation tier.
4 to 24 hours before booking start: A partial cancellation fee applies (see current fee schedule in account settings). The platform retains its booking fee. The affected sitter receives a partial protected payout as disclosed at booking confirmation.
Fewer than 4 hours before booking start: A late-cancellation fee applies. The affected sitter receives a full protected payout equal to the greater of the disclosed minimum or the expected booking earnings for the scheduled duration.
Household no-show (family unreachable at booking start or inaccessible location): Treated as a late-cancellation. Full protected sitter payout applies. The household is charged the no-show fee.
Plain-language summary