1. Overview
Koydo keeps personal information only as long as needed to provide the educational service, maintain safety and security, meet legal obligations, support user rights, and preserve account continuity requested by the user or parent.
Plain-language summary
2. Retention Schedule
| Data category | Typical period | Purpose |
|---|---|---|
| Account information | Account lifetime plus deletion grace period | Login, family management, security, and support. |
| Learning progress | Account lifetime unless deleted sooner | Continuity of lessons, progress reports, and learning history. |
| Child profile information | As long as the family account is active, unless a parent requests deletion | Age-appropriate lessons, parental controls, and COPPA compliance. |
| Support and legal requests | As needed to respond and document the request | User support, rights requests, and dispute prevention. |
| Billing records | As required by tax, accounting, and payment law | Receipts, refunds, compliance, and financial recordkeeping. |
Plain-language summary
3. Deletion Requests
Users can request deletion from account settings where available or by emailing privacy@koydo.app. Parents can request deletion of child profile information at any time.
Koydo verifies the requester before deleting information. Some records may be retained where required for legal, tax, fraud-prevention, security, or dispute-resolution obligations.
Plain-language summary
4. Backups and Archives
Deleted personal information may remain in encrypted backups for a limited period until those backups rotate out. Koydo does not restore deleted user data to active systems except where legally required or necessary to address a security incident.
Plain-language summary